Shipping policy

Shipping Policy

Last Updated: August 31, 2026

Thank you for shopping with Firefly Boutique! We appreciate your support and want to make your shopping experience as smooth as possible. Please review our shipping information below before placing your order.

Order Processing

Orders are typically processed within 2–7 business days. Processing times may vary depending on the product, supplier, order volume, holidays, or whether an item is made especially for you.

Some products at Firefly Boutique are made to order or fulfilled by one of our trusted fulfillment partners, so processing and shipping times may vary between items.

Shipping & Delivery

Please allow up to 30 days from the date your order is placed for delivery.

Most orders may arrive sooner; however, the 30-day timeframe allows for processing, production, carrier delays, supplier fulfillment, and other circumstances outside our control.

Business days do not include weekends or holidays.

Multiple Packages

If your order contains multiple products, your items may be fulfilled from different locations. Because of this, you may receive your order in more than one package and on different days.

You will not be charged additional shipping simply because your order is shipped in separate packages.

Tracking Information

When tracking information is available, it will be sent to the email address provided during checkout.

Please allow time for the shipping carrier to update tracking information after your order has shipped.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us as soon as possible if you notice an error in your shipping information. Once an order has entered production or has shipped, we may not be able to change or redirect the package.

Firefly Boutique is not responsible for packages delivered to an incorrect address provided by the customer.

Delayed Packages

Occasionally, shipping carriers may experience delays due to weather, holidays, high shipping volumes, or other circumstances outside our control.

If 30 days have passed since you placed your order and you have not received it, please contact Firefly Boutique so we can review the order and available tracking information.

Lost or Damaged Orders

If your package arrives damaged or appears to have been lost during shipping, please contact us as soon as possible with your order information. For damaged items, please include clear photographs of the item and packaging when possible.

We will review the situation and work with you and/or the fulfillment provider to determine the appropriate next steps.

Questions

If you have questions about your order or shipping status, please contact Firefly Boutique through the contact information provided on our website.

Thank you for supporting Firefly Boutique. We truly appreciate your business!